Page 190 - 2023 OUTLINE OF THE MINISTRY OF THE INTERIOR REPUBLIC OF CHINA

Immigration

6. Providing the Foreigners in Taiwan Hotline
To provide advice and assistance to foreign nationals living in Taiwan to help them adjust to their

new lifestyle, the "Foreigners in Taiwan Hotline (0800-024-111)" was set up, offering phone consul-
tation in seven languages. In 2022, a total of 295,945 services were provided (including the 1922 ho-
tline, and 268,000 consultations regarding entry and exit restrictions during the COVID-19 pandemic).
The hotline number has been changed to 1990 since March 1, 2022, and both the original "0800-024-
111" and "1990" numbers were used in parallel until June 30, 2022. From July 1, 2022, the hotline

service will be provided exclusively under the number "1990."

7. Promoting the Digital Application Information Project for New Immigrants

The NIA continues to promote free in-person information technology (IT) courses for new immi-
grants. In 2022, 173 free IT courses were offered around Taiwan, with 7,766 people completing the
courses online or in person. At the same time, six new immigrant instructors and 31 assistant instruc-
tors were cultivated through training.

8. Continuing to launch the New Immigrants Broadband Internet Access Program
To safeguard fair digital opportunities for new immigrants, the NIA continues to offer two

thoughtful services, including the Shared Portable Devices and the Exchanged Platform for New
Immigrants, creating a friendly online envi-
ronment to give every new immigrant a fair
opportunity to access the Internet. In 2022,
1,524 people borrowed tablet PCs from the

NIA, and 99.6 percent of them were satisfied
with the services. In addition, 60 articles were
published by new immigrants through the ex-
change platform (in six languages).
New Immigrants Borrowing Tablet PCs
9. Policy objectives for 2023
The policy objectives for 2023 are: to continue to provide care services and promote various
services for new immigrants through interdepartmental cooperation, and to strengthen the empow-

erment of new immigrants and their children. In addition, the "New Immigrants Daily Life Needs
Survey" will be conducted in 2023 to collect new immigrants’ basic information, employment, family
member status and adaptation to life in Taiwan. The results of the survey will be used as a reference
for various departments to promote policy measures in the future.

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