Page 166 - 2023 OUTLINE OF THE MINISTRY OF THE INTERIOR REPUBLIC OF CHINA

National Fire Services

3. Implementing the “Plan for Refining the Functions of the 119 Service Com-
mand and Dispatch System”

In 2018, the NFA’s RRCCs began to promote and implement the 2-year “Mid-term Program for
Enhancing the Functions of the 119 Service Command and Dispatch System,” and by the project im-
plementation period concluded by the end of 2021. Subsequently, to further enhance the functions

of the “119 Service Command and Dispatch System,” implement service control, and take preemp-
tive opportunities for rescue, the “Plan for Refining the Functions of the 119 Service Command and
Dispatch System” was implemented from May 2022, which is expected to be completed by 2023
and 2024, for different stages, optimizing the intelligent electronic map platform. This includes the
addition of a platform for videos and images sent from people on the scene, and the establishment

of an iOS-based smart app for fire services and mobile dispatching, which will speed the acceptance
of cases reported for rescue and relief, and provide on-line instant dispatching for relief and rescue.
Through this plan, it is expected to achieve speedy smart dispatching, improved coordination and

reporting, and real-time disaster information.

4. Implementing a 2-year commissioned study project to improve the driving
safety of fire vehicles

In 2021-2022, a 2-year commissioned study project named the "Plan for Managing and Con-
trolling the Driving Safety of Fire Vehicles (or “Fire Service All the Way”)" was conducted by the

NFA’s RRCCs. In 2022, a field trial was run for five months to verify the plan, in collaboration with the
Kaohsiung City Government. The field trial showed that the time for ambulances to transport patients
to hospitals could be reduced by up to 26%. Meanwhile, the "Plan for Deploying a Smart Road Net-
work and its Feasibility Assessment" (the final report) was finished. In 2022, in addition to the RRCCs’

being invited to attend the "2022 Smart City Exhibition," the NFA also held the "NFA’s Briefing Ses-
sion on the Achievements of Science and Technology Program and Forum for Disaster Rescue with
Fire Service Technologies" at the end of 2022, where all relevant units in Taiwan were invited for ob-
servations and exchanges.

5. Planning the framework of the CEOC’s SAR data

In 2021-2022, to enhance the efficiency of cross-agency coordination, the 2-year “CEOC’s Frame-
work Planning for Search and Rescue Information” was conducted by the NFA’s RRCCs under the
NFA’s “Smart Response Service Plan for Disaster Prevention and Rescue” of the “Forward Looking

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